screens queue spikes, breaks and aux use of agents. Ensuring which the queue is effectively-managed by relaying serious-time concerns on AUX time reporting to Supervisors/flooring managers on the floor
Be open and attentive to steady coaching, take an Energetic purpose in efficiency arranging and purpose setting.
Will connect with functions to make sure that the anticipations in terms of QA assistance get more info on the strategies are met
not simply will we Consider the capabilities and geographic protection of the businesses we lover with, we be certain they align with our values, passion, and determination to our shoppers, our employees, and our associates.
the chance to Consider with your toes in a quick-paced ecosystem where by messages over chat, contact and e-mail come fast and furious;
About us Etech provides future-era BPO solutions. a worldwide minority-owned small business, Etech has created and trademarked how to show your information into strategic insights. Leveraging the power of artificial additionally human intelligence Etech enhances training and coaching to give attention to essential behaviors creating enhanced client ordeals and shareholder benefit. Etech introduced in 2003 with only four hundred staff members and one Speak to Heart in Nacogdoches, Texas.
With in excess of 20+ several years of practical experience in serving customers from across several industries, addressing unique operational demands and resolving diversified business enterprise problems, Etech world-wide products and services has developed its portfolio and space of expertise exponentially.
Experience Functioning as Portion of a collaborative crew - we perform collectively to make sure consumers will be able to use our services with none trouble and outstanding expertise is offered all through just about every interaction.
We've the capability to convey alongside one another large groups of various professionals to offer turnkey automation assignments, along with provide professional challenge and system management, procurement, panel builds, internet site and subcontractor supervision, installation and commissioning companies, plus more.
a normal working day is made up of producing and answering inbound and outbound phone calls, protecting account documentation, and developing a constructive rapport with our consumer foundation.
Be open and conscious of constant coaching, just take an Lively part in overall performance preparing and purpose location.
just take accountability and initiative to produce core competencies and competencies by becoming involved with each and every aspect of personal improvement.
you may deliver participating, responsive, timely telephone and email assist to client clientele, Sales, together with other inner crew members. You would be the point of contact for The patron and/or revenue staff member as you retain them educated of your position of open problems whilst actively working to troubleshoot and solve them.
Supports solution engineers and stays up-to-date on industry developments to propose new applications and technologies.